Access to Campus Resources

Strategic outcome

More students feel they have access to campus resources to improve their wellbeing.

Measures

Student awareness of campus resources
- How familiar are you with the following program/services? (not at all, a little, somewhat, very, extremely)
- How much did [program/service] help you to know about the following [services/offices] on campus that are available to students? (not at all, a little, somewhat, a lot, a great deal)

Student use of campus resources
- This semester, how often did you use the following services? (never, rarely, sometimes, often, very often)
- How important for you are the following services? ¹ (not at all, a little, somewhat, very, extremely)
- How satisfied are you with the following services? (not at all; a little; somewhat; very; extremely; not applicable, I have never used the service)

Supportiveness of the environment
- How easy is it for you to contact [department staff]? (not at all, a little, somewhat, very, extremely)
- How comfortable do you feel approaching [department staff]/access [department]? (not at all, a little, somewhat, very, extremely)
- How willing is [department staff] to help? (not at all, a little, somewhat, very, extremely)
- How much does [department staff] make you feel that there are people here who… (not at all, a little, somewhat, a lot, a great deal)
  - … you can discuss personal issues with?
  - … listen to you when you have something to say?
  - … really care about you?
  - … you can count on?
  - … believe you can be successful?

Footnote

[1] Results from the importance and satisfaction questions can be used to conduct gap analysis (also called importance-performance analysis). The analysis is used to gauge level of importance and satisfaction people associate with certain programs/services/attributes. The gaps between perceived importance and satisfaction can point to the needs for improving certain programs/services that are important. Specifically, Gap Value = Mean_satisfaction-Mean_importance. A negative gap value indicates dissatisfaction with an important program/service.